The Customer Quality Specialist or designate is responsible for maintaining the customer- facility communication loop for identified quality issues at the customer facility to the Plasman location in Greer, SC. Effectively communicate issues observed at customer facilities to appropriate plant personnel. This position is also responsible for assisting in determination of the root cause of issues and drive change to address those issues.

RESPONSIBILITIES AND AUTHORITIES:

The responsibilities and authorities for this position include, but are certainly not limited to:

Represent Plasman in a professional manner.

Setup and maintain containment with the Quality Manager when dealing with Plasman's Fort Payne parts at customer facility.

Follow up on issues with the plant

In conjunction with the Quality management staff, initiate customer identified corrective actions as outlined below:

Coordinate and follow-up on quality issues (mold, paint, assembly) with concerned external customers

Follow up on containment activities

Field findings (Defective) part review with quality Auditors

Determine issue(s) possible root cause, identify potential corrective measures, and implement changes necessary to address these issues in a timely manner at customer facilities.

Manage product returnsand issue RMA(s) as per APP RMA procedures.

Buffing of incoming parts (if deemed as outside of specification) as required.

Timelyfeedback to plant positions with acquired knowledge from field.

Report into Quality Manager or designate on a daily basis

Recommend and participate in Continuous Improvement activities

Promote an atmosphere of teamwork at all times

Maintain a clean and safe work environment

Required to aid in the Quality Department with final inspection duties, audits, rework, and launch activities when not required as a Customer Quality Specialist.

Work in compliance with the Quality and Business Operating Systems and all health and safety and environmental legislation

Completion of any other duties as assigned

Abide by Company Value Statement and the Company Standard Code of Conduct

MINIMUM WORK EXPERIENCE REQUIREMENTS:

This position requires the following minimum work experience qualifications:

Must have the ability to be trained for the above-mentioned responsibilities and authorities

Acceptable performance record and attendance record required

Preference to experience in quality as an auditor/technician

Ability and willingness to travel all over North America within short notice

Ability and willingness to work extended hours if necessary

Demonstrate problem solving activities to be able to determine root cause of issues, and drive change to address issues

Assertive personality when defending the agreed upon Plasman stand on issues

Have the ability to communicate effectively both written and verbal

Familiar with word processing and spreadsheet applications

Familiar with Quality Management System Standards (PPAP, FMEA, control plans,)

Extensive knowledge of color acceptable color ranges, the effects of light conditions on appearance

Extensive knowledge of process(s) part/ plant/ issue history

OTHER REQUIREMENTS:

Understanding of expectations detailed through Organization Statements, Standards, Visions, Policies and Procedures (i.e. Mission, Values, Code of Conduct, Operational Quality, and Environmental Health & Safety) as referenced in Employee Handbooks and communicated through Orientation and/or other training awareness opportunities

7.2 Additional training requirements may be identified based on plant-specific location (municipality/province/state/country) and/or operational needs that are commensurate with the duties, expectations and responsibilities of the role within the specific plant

7.3 Ability to perform well in high pressure situations

7.4 Possess sound financial and business insights

7.5 Meets expectation rating (rating score of 2 or 3) in all applicable Competencies as defined in the Performance Management Process.

Capable of independent travel to, from and within designated regions

Access to reliable transportation

Must be capable of performing the essential duties which include maximum safe lifts to the 75th percentile of the employee as determined by acceptable standards

Must have valid driver's license and be in good standing

Must be able to travel inside and outside of Canada

Must have a valid passport

Capable of physically performing the essential duties of the position, including walking, lifting reworking parts, and ability to adapt to multiple shift rotation

Acceptable performance, conduct and attendance record

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. Specific vision abilities required by the job include close vision, distance vision, color vision and ability to adjust focus

Plasman is committed to offering a wide range of prospects to our employees, including competitive salaries, full-time permanent positions, benefits, company savings plans, recognition awards, hands-on training, upward mobility, tuition reimbursement, and more.

Plasman values and supports the unique talents and strengths that each employee brings to our organization. We invest in our people and give them the tools they need to achieve success in their career.

We are an equal opportunity employer. If you need an accommodation for any part of the application and hiring process or have any questions, please contact HR.